Buying + Consignment

Consignment + Buying Policies & Procedures

Please read through our consignment and buying policies below. By creating a consignment account at Stoked you agree to abide by the policies and procedures laid out in this document. 

Vendor Access: https://consign.circle-hand.com/stoked

What Is Consignment? 

Consignment is a mutually beneficial partnership between the consignor (you) and an authorized seller (Stoked). We sell your gear/clothing on your behalf at our store, splitting the profits with you. Once your item has sold, we pay you via check, Venmo, Paypal or issuing store credit. We will not issue you a payment before your item has sold. You are welcome to pick up your items from us at any time (presuming they have not already been sold).

What is a “Buyout”?

A buyout is when you become the seller, and we become the buyer in the transaction. We evaluate your items, offer you a price based on original retail and current resale value, and pay you on the spot. We pay you via check, Venmo, Paypal or issuing store credit.

Our Consignment Payment Rates

Consignors will receive 50% of an item’s selling price if paid in cash or 60% if paid in store credit. 

(For example, if we sell one of your items for $100, you receive $50 if paid out cash and $60 if paid out store credit.)

Our Buyout Payment Rates

Seller will receive roughly 40% of an item’s selling price if paid in cash or 50% if paid in store credit. 

(For example, if we plan to sell one of your items for $100, you receive $40 if paid in cash and $50 if paid in store credit.)

How to consign or sell your gear with us

Simply bring in your outdoor gear/clothing to our store at 518 E Grand Ave and meet us at the counter in the back labeled "Consignment." Before bringing your items in, we ask that you review the "Consignment News" section on our website to check what we are currently accepting and not accepting and learn what types of brands and items we accept in general. If you're unsure of something, don't hesitate to call us at 641-750-4784 with any questions. Gear and clothing must be clean and in usable condition. Appointments are not necessary, but we ask that you visit our store at least 30 minutes before we are scheduled to close on any given day. We have a 30-item limit per consignment drop-off.

Please allow our staff adequate time to inspect your items when bringing them into the store. Depending on how busy the store is and how many items you've brought in this can take anywhere from 2 to 30 minutes. We do our best to fully inspect your gear/clothing when you first bring it in but we are only human and we do occasionally miss flaws or imperfections during our initial review. Even if we "accept" your item during our initial inspection review, we may still contact you and ask you to pick it back up from us if we discover a defect with your item after you've left. Tents, sleeping pads & larger gear items will require a longer inspection period. If you don't already have a consignment account with us, please allow a few additional minutes for our staff to set one up for you during your visit.

How to sell to us without consigning. (Known as a buyout)

We will offer to buy your gear without consignment if requested. Simply bring in your outdoor gear/clothing to our store at 518 E Grand Ave and meet us at the counter in the back labeled "Consignment." Before bringing your items in, we ask that you review the "Consignment News" section on our website to check what we are currently accepting and not accepting and learn what types of brands and items we accept in general. If you're unsure of something don't hesitate to call us at 641-750-4784 with any questions. Gear and clothing must be clean and in usable condition. There is no need to make an appointment, but we ask that you visit our store at least 30 minutes before we are scheduled to close on any given day. We have a 30-item limit per consignment drop-off.

Please allow our staff adequate time to inspect your items when bringing them into the store. Depending on how busy the store is and how many items you've brought in this can take anywhere from 2 to 30 minutes.

Our Pricing & Monthly Discount System

Selling price is initially determined by an associate from Stoked with input from the consignor or seller. Typically, we price items 30 to 50% below their retail value depending on their condition, although pricing may vary. We utilize a progressive, monthly discount system to help us sell your gear at an appropriate price. Each month an item in our store doesn't sell, we reduce the price a little bit more. This helps us prevent the store from becoming cluttered and move through inventory that may have been priced too high initially. Most high-quality gear/clothing in our store sells within the first two months.

After the first month the selling price of all consigned items are discounted by the following amounts based on how long they've been in the store:

0% during the first month the item is in store,

10% during the second month,

25% during the third month

50% during the fourth month.

Stoked reserves the right to reduce prices further for sales or other promotions. Consigned items that haven't sold after 150 days (5 months) become property of Stoked and may be donated to local nonprofit organizations. It is your responsibility to keep track of your unsold consigned items. If you don't want your items to sell at a discounted price or get donated, please pick them up from us at the appropriate time.

How You Get Paid

Consignors can sell items for cash (Check, Venmo, or Paypal) or store credit.

Cash Payment: Consignors selling items for cash will receive their payout by Check, Venmo, or Paypal for items sold during the previous month. Stoked strives to initiate payments by the 3rd of the month.

Store Credit: Whenever you're at the register at Stoked, simply let our staff know your name and they'll pull up your consignor account allowing us to upload your credit to a card that can be used in store or on our website. Your store credit never expires. Consignors may view their vendor account balances online at our website under the Used Clothing + Gear section. You can also stop by the store or call us to check your credit balance. For vendors not in the area email us at stokeddsm@gmail.com to request digital store credit instead of a physical card.

How To Keep Track Of Your Consigned Items & Payouts

When we establish your consignment account with Stoked, we will send you an email for vendor access/our inventory management system. After you've created a password for your account, you'll be able to login to an online portal through our website at Stokeddsm.com that allows you to keep track of the items you've brought in for consignment. For cash consignors, neither Stoked or our inventory management will see or have access to your bank account information. Your consignor access portal will never send you notifications externally, but once you log in, you'll be able to view an inventory of your items and see what they're priced at, if they've sold, or  if they've been discounted for being consigned for longer than one month. If you ever have difficulties accessing your consignment account online, you can call, email or drop by the store and we'll send you an email to reset your password. If you'd rather not use the online portal, you can always call us or drop by the store for updates on your consignment account and the item's you've brought in. 

Our Information Policy

Stoked will never sell or share any of your personal information. We collect basic contact information from you when creating a consignment account for the purposes of internal organization, mailing out statements, and making sure we can contact you about any issues with your consigned items. We don't store any sensitive financial information. When creating a consignment account your email address will be added to our mailing list where you can receive information about any important changes in consignment policy as well as info on our sales & special promotions. You can unsubscribe from our mailing list at any time by clicking the unsubscribe button at the bottom of any email you receive. Please note that unsubscribing from our list will end promotional emails, but we still may reach out to you individually about any issue related to your account or consigned items. 

Additional Policies

Stoked may ask a consignor to retrieve any unsold items at any time. If the consignor fails to respond to our  request to retrieve unsold items within 14 days, then the consigned items may be donated by Stoked to a local nonprofit organization. We aim to be reasonable about providing our consignors an appropriate amount of time to retrieve their items. Please keep in mind that space in our store is limited, and we are unable to hold your unsaleable items indefinitely. If you'd rather not pick up one of your items, we are happy to donate it for you!

Stoked reserves the right to refuse any item for any reason. Please be kind and patient with our staff members while they are inspecting your items. If we reject one of your items, it doesn't necessarily mean that it's not in good condition. It might instead be that it is a brand we don't accept or is overstocked in a particular section in our store. Space in our store is limited, and we receive hundreds of items for consignment weekly, so we appreciate your understanding when we can’t accept your gear/clothing. We encourage you to reference the "Consignment News" section on our website to see what we're currently accepting as inventory needs change quickly! 

Stoked is not responsible for lost, stolen or damaged consigned items.

You can check on the status of your account & items at any time through your portal or by calling us at 641-750-4784.