Consignment + Buying Policies
Consignment + Buying Policies & Procedures
Please read through our consignment and buying policies below. By creating a consignment account at Stoked you agree to abide by the policies and procedures laid out in this document.
Vendor Access: https://consign.circle-hand.com/stoked
What Is Consignment?
Consignment is a mutually beneficial partnership between the consignor (you) and an authorized seller (Stoked). We sell your gear/clothing on your behalf at our store, splitting the profits with you. Once your item has sold, we pay you via check, Venmo, PayPal or issuing store credit. We will not issue you a payment before your item has sold. You are welcome to pick up your items from us at any time (presuming they have not already been sold).
What is a “Buyout”?
A buyout is when you become the seller, and we become the buyer in the transaction. We evaluate your items, offer you a price based on original retail and current resale value, and pay you on the spot. We pay you via check, Venmo, PayPal or issuing store credit.
Our Consignment Payment Rates
Consignors will receive 60% of an item’s selling price if paid in cash or 70% if paid in store credit.
(For example, if we sell one of your items for $100, you receive $60 if paid out cash and $70 if paid out store credit.)
Our Buyout Payment Rates
Seller will receive roughly 30% of an item’s selling price if paid in cash or 40% if paid in store credit.
(For example, if we plan to sell one of your items for $100, you receive $30 if paid in cash and $40 if paid in store credit.)
How to consign your gear with us
Bring your outdoor gear or clothing to our store at 518 E Grand Ave and head to the back “Consignment” counter. Before coming in, check the “Consignment News” section on our website to see what we’re currently accepting.
Items must be clean and in usable condition.
No appointment needed—just arrive at least 30 minutes before close. Limit of 30 items per drop-off.
Please allow 2–30 minutes for inspection depending on volume and store traffic (longer for tents and larger gear). While we do our best to inspect items on the spot, we may still contact you if an issue is found after acceptance.
If you don’t already have an account, we’ll set one up during your visit.
Questions? Call us at (515) 415-1057
How to Sell to Us (Buyout)
We offer buyouts if you’d prefer to sell your gear outright. Bring your outdoor gear or clothing to 518 E Grand Ave and head to the back “Consignment” counter.
Before coming in, check the “Consignment News” section on our website to see what we’re currently accepting. Items must be clean and in usable condition. No appointment needed—just arrive at least 30 minutes before close. Limit of 30 items per drop-off.
Please allow 2–30 minutes for inspection depending on volume and store traffic.
Buyouts are processed Tuesday–Friday. You’re welcome to drop items off Saturday or Sunday, but they won’t be quoted or paid out until Tuesday.
Questions? Call us at (515)-415-1057
Our Pricing & Monthly Discount System
Selling price is initially determined by an associate from Stoked with input from the consignor or seller. Typically, we price items 30 to 50% below their retail value depending on their condition, although pricing may vary. We utilize a progressive, monthly discount system to help us sell your gear at an appropriate price. Each month an item in our store doesn't sell, we reduce the price a little bit more. This helps us prevent the store from becoming cluttered and move through inventory that may have been priced too high initially. Most high-quality gear/clothing in our store sells within the first two months.
After the first month the selling price of all consigned items are discounted by the following amounts based on how long they've been in the store:
|
Time in Store |
Days |
Discount |
|
0–3 months |
0–91 days |
0% |
|
4th month |
Day 92–121 |
10% |
|
5th month |
Day 122–152 |
20% |
|
6th month |
Day 153–180 |
30% |
Stoked reserves the right to reduce prices further for sales or other promotions. Consigned items that haven't sold after 180 days (6 months) become property of Stoked and may be donated to local nonprofit organizations. It is your responsibility to keep track of your unsold consigned items. If you don't want your items to sell at a discounted price or get donated, please pick them up from us at the appropriate time.
How You Get Paid
Consignors can sell items for cash (Check, Venmo, or Paypal) or store credit.
Cash Payment: Consignors selling items for cash will receive their payout by Check, Venmo, or PayPal for items sold during the previous month. Stoked strives to initiate payments by the 5th of the following month.
Store Credit: If you’d prefer store credit, we’ll create a Stoked account for you and add your credit directly to it. You’ll be able to use it anytime, either in-store or online, and it never expires.
Buyout: Customers selling items to us outright will receive payment via check, Venmo, or PayPal. We aim to process payouts within 24hrs of purchasing your items.
How To Keep Track of Your Consigned Items & Payouts
Once your consignment account is set up, you’ll receive an email to access your online portal at Stokeddsm.com. From there, you can track your items, see pricing, check if they’ve sold, and view any discounts applied over time.
We do not have access to your bank information, and the portal won’t send outside notifications.
If you have trouble logging in, we can reset your password—just call, email, or stop by. Prefer not to use the portal? You can always reach out or visit us for updates on your account.
Our Information Policy
Stoked will never sell or share any of your personal information. We collect basic contact information from you when creating a consignment account for the purposes of internal organization, mailing out statements, and making sure we can contact you about any issues with your consigned items. We don't store any sensitive financial information. When creating a consignment account your email address will be added to our mailing list where you can receive information about any important changes in consignment policy as well as info on our sales & special promotions. You can unsubscribe from our mailing list at any time by clicking the unsubscribe button at the bottom of any email you receive. Please note that unsubscribing from our list will end promotional emails, but we still may reach out to you individually about any issue related to your account or consigned items.
Additional Policies
Stoked may ask a consignor to retrieve any unsold items at any time. If the consignor fails to respond to our request to retrieve unsold items within 14 days, then the consigned items may be donated by Stoked to a local nonprofit organization. We aim to be reasonable about providing our consignors an appropriate amount of time to retrieve their items. Please keep in mind that space in our store is limited, and we are unable to hold your unsaleable items indefinitely. If you'd rather not pick up one of your items, we are happy to donate it for you!
Stoked reserves the right to refuse any item for any reason. Please be kind and patient with our staff members while they are inspecting your items. If we reject one of your items, it doesn't necessarily mean that it's not in good condition. It might instead be that it is a brand we don't accept or is overstocked in a particular section in our store. Space in our store is limited, and we receive hundreds of items for consignment weekly, so we appreciate your understanding when we can’t accept your gear/clothing. We encourage you to reference the "Consignment News" section on our website to see what we're currently accepting as inventory needs change quickly!
Stoked is not responsible for lost, stolen or damaged consigned items.